Returns & Exchanges

We want you to be completely satisfied with your Flooring Xtra purchase. If your flooring arrives damaged or doesn't meet your expectations, we offer a straightforward return process to ensure your home renovation stays on track.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery with your order number and photos of the items you wish to return.

• 2.
  Receive Return Authorization

  Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for palletizing or packaging your flooring securely.

• 3.
  Schedule Pickup or Drop-off

  Depending on the item size, we will coordinate a courier collection from your site or provide the address for your nearest local Flooring Xtra warehouse.

• 4.
  Quality Inspection & Refund

  After our warehouse team verifies the condition of the returned goods, your refund will be processed back to your original payment method within 5-7 business days.