Frequently Asked Questions
Everything you need to know about your new floors.
How do I calculate how much flooring I need to order?
Measure the length and width of your room in meters and multiply them to get the square footage. We recommend adding a 10% wastage factor to account for cutting and installation errors.
Can I request product samples before making a full purchase?
Yes, we offer sample swatches for most of our timber, laminate, and luxury vinyl ranges. You can order these directly from the product page to see how they look in your home's lighting.
What are your delivery options and timeframes?
We offer standard curbside delivery for all orders. Delivery typically takes 5-10 business days depending on your location and stock availability. You will receive a tracking link once your order leaves our warehouse.
Do you provide professional installation services?
While we are primarily a retailer, we work with a network of certified independent installers. Contact our support team after your purchase for a list of recommended professionals in your local area.
What is your return policy for over-ordered boxes?
We accept returns on unopened, undamaged boxes within 30 days of delivery. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
Are your flooring products covered by a warranty?
All Flooring Xtra products come with a manufacturer's warranty, which typically covers structural integrity and wear. The duration varies by product type, ranging from 10 years to a lifetime residential warranty.